Bulk email templates now support additional merge fields to align with decision templates, improving consistency and flexibility when communicating with families.

Added the ability to archive/unarchive multiple Email, SMS, and Decision templates. Users can now:

* Select multiple templates

* Bulk archive/unarchive

* View archived templates in a dedicated view

This update improves communication template management efficiency.

Introduced a redesigned communications experience with:

* Templates

* Composer

* Archived Templates

Email, SMS, and Decision template lists have been modernized with:

* Filtering, sorting, and search

* Event vs. Bulk template identification

* Multi-select functionality with bulk action controls

Templates now open in a full-page Composer experience featuring:

* Template Name

* Template Use (Event or Bulk)

* Merge Fields

* Message Composition

* Back-to-list navigation

Users can now select template type during creation. If switching types, a warning will display when unsupported merge fields are present.

* Template names now link directly to edit

* Added visible edit icon

* Restored drag-and-drop functionality for template organization

Ravenna Hub now supports global, dismissible popup alerts that allow VenturEd administrators to communicate important system-wide updates to active Hub users.

This feature enables announcements such as critical updates, planned maintenance, and major release notifications. Alerts appear upon login and can be dismissed by the user, ensuring important messages are visible without repeatedly interrupting the user experience.

Improved reminder workflows for outstanding Ravenna-generated recommendation forms.

Schools can now send directly from the Delegate Report, and parents can send from Hub. Reminder emails:

* Clearly indicate they are reminders (not duplicate requests)

* Include submission deadlines

* Provide appropriate contact and support guidance

* Are sent from a Ravenna no-reply address

* Log reminder activity within the applicant record

The “Resend” button has been updated to , with confirmation feedback upon sending.

Admins can now sort responses in the Published Decisions tab by (newest first by default), making it easier to identify new decision submissions.

Delegate form views now display “Delegated by” information, including the primary parent email address (as a mailto link), helping delegates quickly resolve questions without contacting Support.

Improvements to the Communications experience include:

* Ability to archive/unarchive multiple Email, SMS, and Decision templates

* Expanded merge tags for bulk email templates

* Improved template editing experience

* Enhanced Composer layout and navigation

* Restored drag-and-drop template ordering

Introduced a new API endpoint to accept inbound leads from Niche and store them in a dedicated leads table for internal validation and visibility. This MVP enables lead capture without converting records into inquiries at this stage.

Updated the Inquiry API to align with Ravenna’s inquiry form behavior when families submit inquiries for future admission seasons. The system now:

* Creates an inquiry record for the requested season

* Creates appropriate future records for intermediate seasons

This ensures consistent data handling and reporting.

Schools can now send to delegates directly from Admit, and parents can send from Hub when a delegated recommendation form is outstanding.

Reminder emails:

* Clearly indicate they are reminders (not duplicate requests)

* Include submission deadlines

* Provide support/help links

* Are sent from a Ravenna no-reply address

* Log reminder activity in the applicant record

Removed “N/A” as a selectable option in the Apply Grade field to ensure families select a specific grade of interest and to improve data clarity and filtering for schools.

Admit - Add status to leads

Description

Lead records should have one of the following statuses

The school should have the ability to change the status of a lead

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Fixed an issue where the event time displayed in Ravenna Hub could differ from the time shown in the registration confirmation and reminder emails. Event time slots are now displayed consistently across Hub and all event-related communications.

Fixed an issue where forms with both and enabled did not consistently recognize updated responses in real time. In some cases, users needed to refresh the page before validation updated and the form could be submitted. Form validation and auto-save now update correctly without requiring a page refresh.

Fixed an issue where families selecting the option could incorrectly see a confirmation message indicating they had accepted an offer. This occurred in certain scenarios when a student had multiple decisions. Messaging now correctly reflects the selected waitpool action to reduce confusion for families.

Resolved discrepancies between Dashboard metrics and Funnel Statistics Year-to-Date data. Reporting now aligns consistently across visual charts, hover states, and category breakdowns.

Fixed an issue where the “Applying to Grade” field did not consistently populate on certain internal forms when importing SAO applicant records. Data now carries through correctly during the import process.

Resolved an issue where manually entered citizenship information could be overwritten or inconsistently retained following SAO file synchronization. Citizenship data now persists correctly.

Fixed an issue where interviewers at premium subscription schools could see an inactive “Emails” tab that generated an error. The tab is now hidden based on role and subscription level to ensure a streamlined experience.

Removed an outdated “Request Account” link that redirected users incorrectly. This prevents confusion and unintended access attempts.

Resolved an issue where some families received a misleading system error message when attempting to pay and submit an application. The messaging now more accurately reflects payment-related validation errors.

Resolved an issue impacting a small number of families who encountered an error when attempting to log into Ravenna Hub, including login attempts initiated via Admit.

Fixed an issue that caused incorrect access behavior on certain student profile pages. Access controls have been corrected to ensure users only see information appropriate to their role and permissions.

Implemented updates to further tighten access permissions on student profile pages. These changes ensure role-based visibility is enforced consistently and strengthen overall access control safeguards.

Resolved an issue where withdrawing and re-registering for the same event did not properly update the Event Registration Queue or Event tab. Event status now updates correctly across Hub and Admit.

Resolved an issue where the state filter was not properly applied when searching for schools in Education History. School search results now correctly respect the selected state.

Fixed an issue impacting event registration processing when time slots were involved. Registration and related email processing now function reliably without errors.

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🎉 We’re excited to share that an  experience will be available in Ravenna beginning 🎉 

We know this is an especially busy time for admissions teams. To that end, this update is being released as an and will run in parallel with your current Email Composer experience. There will be  to your existing workflows, schools can explore the new experience if and when it feels right for their team. 

The enhanced Email Composer can be accessed under . Your current Email Composer will remain , and no action is required to continue using it. 

🎥  Demo New Experience Here 

We’re excited to announce that an enhanced Email Composer experience is coming soon to Ravenna! These enhancements simplify template management and improve overall usability.

This enhanced experience will launch as a beta, giving schools the opportunity to explore and provide feedback. The current Email Composer experience will remain fully available, and the new version can be accessed for testing under Communications.

• Unified Communications Page: Access all your templates in one place under the new “Communications” navigation.

• Templates & Archive Tabs: Easily view active templates or archived ones. You can archive templates to declutter your workspace and unarchive them anytime.

• Bulk Actions: Select multiple templates to delete, archive, or duplicate in one step.

• Preview & Edit Improvements: Instantly preview templates and use new edit icons. You’ll soon be able to click the template name to edit, making updates faster.

• Enhanced Filtering: Search templates by name, type, or tag for quick access.

• Composer Layout Update: Template tags have moved below the text input for a more intuitive workflow.

• Permissions & Sorting: User and school permissions are respected, and sorting improvements are in progress.

• The update is currently in testing and will be released in the upcoming weeks. We’ll notify you when it’s live in production.

• Your feedback is important! Please share any thoughts once you try the new experience.

We’ve focused this release on making your everyday workflows smoother, clearer, and more connected. Here’s what just rolled out today:

Inactive user accounts will no longer appear in dropdown menus for Event Contacts or Interviewers. This ensures that only active users can be selected for event roles, preventing confusion when scheduling events.

Fixed an issue that occasionally caused the attendee count to be off by one in event rosters. The attendee totals on event pages now correctly reflect the actual number of attendees (no more phantom entries).

Addressed a couple of minor issues in the Reports section. For example, the “Reset Filters” button now works reliably without jumping to a different report, and the “Export List” button displays with proper styling.

- Recent Improvements (Already Live):

Once a delegated form has been submitted by a delegate, the “Resend” button is now disabled for the parent. This change (already live) prevents parents from unintentionally sending duplicate requests for forms that have been completed, reducing confusion and support inquiries.

A fix has been applied to resolve an error that could occur during event sign-up. Families should no longer encounter a 500 error when registering for an event on Ravenna Hub (this fix was deployed prior to the upcoming release).

We brought a set of meaningful updates to the Ravenna Hub with a redesigned Dashboard. Families now manage more of their journey in one place, and schools get cleaner data with fewer back-and-forth requests.

We rebuilt the Dashboard so it becomes the primary place for families to act and to track progress. This shift supports a true self-service model and reduces routine calls to your team.

Families can pay application and event fees directly from the Dashboard. Payment alerts clear on their own after a successful checkout, so there is less confusion.

Parents can change plans on their own and the system updates in real time. Your team spends less time on simple edits.

When a family accepts an offer at one school, outstanding offers at other schools are declined automatically. Enrollment reporting stays accurate without manual cleanup.

Families can now move faster because key tasks sit in one place. Schools can expect to see fewer tickets, cleaner funnels, and spend less time on manual updates.

We’re excited to share that a new Ravenna Hub Dashboard is launching

This redesigned experience makes it easier than ever for families to stay organized and connected — all in one place.

Here’s what’s new:

This update is part of our ongoing effort to modernize the Ravenna experience — helping families engage with schools more easily and confidently.